Ticket Delivery Policy | Amtrain Bookings

Effective date: October 30, 2026 · Applies to: https://amtrainbookings.com

1. Electronic delivery

Most reservations are issued as electronic tickets. After a booking is confirmed, we send the confirmation and ticket details to the email address you provide. In some cases the operating carrier may also send a separate confirmation.

Please provide an email address you can access during travel and a phone number where we can reach you if there is an issue with the reservation.

2. When to expect your confirmation

We aim to send confirmation promptly after payment and carrier acceptance. Delivery can be delayed by email filtering, carrier processing, or incomplete contact information. If you do not see it, check your spam or promotions folder before calling.

A reservation is not confirmed until you receive a confirmation with a reservation number. If you have not received one, contact us before traveling.

3. What your confirmation includes

Your confirmation typically includes the passenger name, route, travel date, departure time, accommodation type, reservation number, fare paid, and the relevant change and refund terms. Review every detail as soon as it arrives.

4. Errors and corrections

If a name, date, route, accommodation, or passenger count is wrong, call (808) 857-3780 immediately. Corrections may be subject to carrier rules, fare differences, or fees. Waiting until departure can limit the available fixes.

5. Boarding and identification

Bring the identification required by the carrier and be ready to show your reservation number or e-ticket. Some stations and services require check-in or document review before boarding. The carrier’s boarding rules apply.

6. If you do not receive your ticket

Call (808) 857-3780 with your name and travel date. We will confirm the reservation status and resend the confirmation to the email address on file. Do not purchase a duplicate ticket before speaking with us.

7. Changes after delivery

If you change or cancel a reservation, we will send an updated confirmation when the carrier issues one. The original confirmation may no longer be valid. Always use the most recent confirmation for travel.

8. Contact

Delivery questions? Call (808) 857-3780 or see our Refund Policy for cancellation terms.