Privacy Policy

1. Scope

This Privacy Policy explains how Amtrain Bookings handles personal information collected through https://amtrainbookings.com, by phone, and through related booking communications. It does not govern the privacy practices of Amtrak or any other third party.

2. Information you give us

When you call or contact us, you may provide your name, phone number, email address, billing address, passenger names, travel dates, route, accommodation preference, accessibility needs, and vehicle details for Auto Train requests.

Payment card information is entered with a third-party payment processor. We do not store full card numbers on this website.

3. Information collected automatically

Like most websites, we may collect basic technical information such as your IP address, browser type, device type, referring page, pages viewed, and approximate location derived from your IP address. We may use cookies or similar technologies for site functionality and, where enabled, analytics and advertising measurement.

4. How we use information

• To respond to your inquiry and provide a fare or availability quote.
• To create, change, or cancel a reservation you request.
• To communicate about your booking, including confirmation and ticket delivery.
• To improve the website, our call handling, and the clarity of our travel information.
• To detect fraud, prevent abuse, and comply with legal obligations.
• To measure advertising performance where tracking is enabled and permitted by law.

5. Legal bases

Where required, we rely on your consent for marketing communications and non-essential cookies, on the performance of a contract or steps you asked us to take before booking for reservation requests, and on our legitimate interests in operating and improving the service.

6. When we share information

We share information only as needed to provide the service you requested. That may include sharing passenger and travel details with the operating carrier to create your reservation, sharing payment details with a payment processor, and using service providers for hosting, communications, analytics, or fraud prevention.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. We do not sell your personal information.

7. Cookies and analytics

Essential cookies may be used to keep the site working and to remember your preferences. If we enable analytics or advertising tags, those tools may set cookies or similar identifiers. You can block cookies in your browser, but some site features may not work as intended.

8. Retention

We keep booking-related information for as long as needed to provide the service, comply with tax and recordkeeping obligations, resolve disputes, and enforce agreements. Inquiry information that does not become a booking is kept only as long as needed to respond and for reasonable business records.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive payment details by email or text.

10. Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of certain uses, or to appeal a decision. California residents may have additional rights under the CCPA/CPRA, including the right to know and the right to delete. We do not sell personal information or share it for cross-context behavioral advertising without applicable opt-out rights.

To make a request, call (808) 857-3780. We may need to verify your identity before acting on a request.

11. Children

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. The effective date at the top of the page shows the latest version.

13. Contact

For privacy questions or requests, call (808) 857-3780 or visit our contact page.